LICENSE & COMPLAINTS Policy

Hill Station Cafe is committed to minimising disturbances to our community. We have a series of policies in place. If you would like to raise a grievance, please contact Jacqui on cafeinthepark.co.uk or 020 7635 2955

Our licence policy:

1. Staff shall be trained in their responsibilities under the Licensing Act 2003 and training records to be kept and updated every 6 months and shall, upon request, be made available to Officers of the Police and the Council.

2. The premises licence holder shall make available a contact telephone number for the use of notifying of a complaint. This number is to be made available to local residents, businesses, Metropolitan Police and the licensing department.

3. Management should keep staff records/Immigration checks and ensure all employees have permitted documentation to allow them to work and reside in the UK. When Police and LA visit, staff have to produce suitable identification when requested to show compliance.

4. The premises licence holder will ensure that an incident log shall be kept at the premises for a period no less than six (6) months, and made available on request to an authorised officer of the licensing authority or the police, which will note the following:

(a) all crimes reported to the venue, or by the venue to the Police

(b) names and/or descriptions of all ejected patrons

(c) any complaints received

(d) any incidents of disorder, seizures of drugs, offensive weapons, fraudulent ID or other items

(e) any faults in the CCTV system

(f) any refusal of the sale of alcohol

(g) any visit by a relevant authority or emergency service.

5. Customers shall be prevented from leaving the premises with glasses or open bottles, unless occupying the outside space covered by the submitted plans.

6. The premises shall install and maintain a comprehensive CCTV system. All entry and exit points will be covered enabling frontal identification of every person entering in any light condition. The CCTV system shall continually record whilst the premises is open for licensable activities and during all times when customers remain on the premises. All recordings shall be stored for a minimum period of 31 days with date and time stamping. Recordings shall be made available immediately upon the request of Police or authorized officer throughout the preceding 31 day period. The CCTV system should be updated and maintained according to police recommendations.

7. A staff member from the premises who is conversant with the operation of the CCTV system shall be on the premises at all times when the premises are open to the public. This staff member must be able to show a Police or authorized council officer recent data or footage with the absolute minimum of delay when requested.

8. The CCTV must cover all areas of the venue that the public have access to. There should be no obstructions to any internal camera that creates areas that are not wholly covered by CCTV, apart from within toilet cubicles and directly covering men’s urinals.

9. Any allocated smoking area must be covered by CCTV that is to the same standards as the internal CCTV system.

10. Signage showing CCTV is in operation is to be prominently displayed.

11.That the entrance and any walkways within the premises are kept free from obstruction.

12. Appropriate fire-fighting equipment being installed and maintained at the premises and staff trained in its use.

13. Health and Safety and Fire risk assessments being undertaken and acted upon in accordance with current recommendations and requirements.

14. That all parts of the premises are adequately lit and monitored by staff

15. The approved arrangements at the premises, including means of escape provisions, emergency warning equipment, the electrical installation and mechanical equipment, shall at all material times be maintained in good condition and full working order.

16. The means of escape provided for the premises shall be maintained unobstructed and free of trip hazards.

17. Noise, vibrations, smells, light pollution and any other potential nuisance is monitored and kept to an acceptable level.

18. No light on or from the property shall be provided where that light causes a nuisance to nearby residents or businesses

19. The site and public areas nearby are kept free from litter associated with the operation of the events

20. Satisfactory arrangements will be put in place to supervise an orderly dispersal of visitors when leaving the property to ensure the minimum of noise and disturbance to local residents.

21. Patrons drinking and/or smoking outside the premises will do so in an orderly manner and that they are supervised by staff so as to ensure that there is no public nuisance or obstruction of the public highway.

22. Any outside areas are to be closed for Licensable activity after 2200hrs and only 6 smokers are permitted at any single time, after this time.

23. No customers will be permitted to leave with any glass containers/ bottles, when smoking, after 2200hrs.

24. Signage is to be prominently displayed for smokers to respect the local residents and keep quiet.

25. Any smoking areas shall be kept clean and well swept to ensure environment and local areas are tidy and litter/ cigarette waste to be disposed of in correct dustbins/ashtrays provided.

26. The premises shall have a written dispersal policy including addressing parked or stationary vehicles across the outside the front of the premises, and ensuring public footpath is not blocked.

27. The license holder shall display information for local carriage and/or private carriage firm to provide transport for customers, with contact numbers made readily available to customers who will be encouraged to use such services. This is to encourage dispersal at close of Business.

28. The operation of an effective Challenge 25 policy with an appropriate display of notices relating to the policy within the premises.

29. These notices will indicate that any customer not appearing to have reached the age of 25 will be required to produce appropriate identification proving that they have turned 18 before being sold alcohol.

30. Appropriate ID will be a valid passport, photo driving licence, PASS accredited proof of age card or other reliable photo-ID that is recommended and approved for acceptance by the police or other authorities.

31. Staff shall be trained in aspects of responsible alcohol retailing and in particular the Protection of Children including the Challenge 25 policy.

32. Staff training will occur before a staff member is authorised to sell alcohol within the premises.

33. Staff training records will be available for inspection by the police or other responsible authority upon request.

34. The property is promoted as family friendly and suitable for all ages. There will be no inappropriate entertainment, promotions, activities or behaviour tolerated at the site that might put children at risk

35. No children under the age of 18 will be permitted on the premises beyond 2200hrs, unless accompanied by an adult.